F.A.Q - 360HomeWare

F.A.Q

Do you ship to All of Australia?

99% of our products ship Australia wide for free. We do have a few very regional postcodes which can't be reached due to our courier not operating there. If you are unsure whether we can ship to you just check out our shipping page or email us at info@360homeware.com.au. We aim to try and reach as many people as possible and provide them with a reasonable rate. 

 

Are you really an Aussie run and owned business?

Yes we are Aussie owned and run! You can verify our Australian Business Number:  11 631 140 853

 

Do you have a showroom and where is your warehouse located?

We currently don't have a showroom and we send our items out from two warehouses, one in Melbourne and one in Sydney. These are both located in the major cities so we can serve our customers quicker and with a variety of various products. We hope in the future to be opening a showroom (It is in our plans!).

 

How do I use a discount code?

 When you have reached the checkout, you will have a chance to enter your code into the discount bar. After clicking apply the code will be applied to the order if it is valid.

 

Do you have any warranty on your products?

360homeware does offer a 12 month warranty on all products. Some of our mattresses and do however have longer warranties for defects which are clearly stated on their product pages.

 

Do you offer any buy now pay later services?

Yes we do! Simply go to our checkout and you will see the option of Afterpay, Zip, Hum or Laybuy. Simply select one option press checkout and you will be redirected to their website to complete the transaction. Once you have completed an application on their website, you will be redirected back to our order confirmation page which will provide you with an order number and further instructions.(This will also be emailed to you)

 

Can I change my address after ordering?

Yes! As long as it has not bee sent out yet. You can contact us through our FB messenger or at info@360homeware.com.au. If it has been sent a small fee will be incurred to cover the courier's cost to redirect the freight to the new address.

 

Is it possible to cancel my order?

You may cancel your order as long as we have not dispatched it otherwise there will be a fee to return it. Our orders a typically sent out within 12-48 hours of the purchase being made. 

 

What happens if I miss my delivery?

If you do receive a card from the courier or have missed delivery, it will have their details to get into contact and organise re delivery on your preferred date FREE OF CHARGE.  If they have not heard from you if a while, the item may be returned to the warehouse. If you do need any further assistance just email or message us through our Facebook page.

 

What do I do if I have additional delivery Instructions?

There is a note on the checkout which you can write any additional information such as whether you want the courier to leave it in a special place ect. If you do need this please email us or message us through our Facebook page.

 

What happens if the courier loses my order?

In a rare case this does happen, we will open a investigation with the courier and if proven they have lost the order and it was going to the right address, the order will be replaced straight away. For any orders that may be lost please contact us through email at info@360homeware.com.au.

 

What do I do If I have received the wrong item?

If you have received the wrong item please just send a photo and provide your order number to our customer service team through info@360homeware.com.au. We will have it returned and arrange delivery of the correct item asap.

 

 

What happens if my order is damaged on arrival?

These are large items and this can occasionally happen. If this does happen, please send photos of the box and the damage on the item to our customer service team at: info@360homeware.com.au. Please also include your order number and the exact number of parts that have been damaged.

 

What happens if I have a part missing from my order?

If there is any parts or screws missing please contact our customer service team immediately(info@360homeware.com.au) with your order number, and the part which is missing from your package. They will try organise the missing part and have it sent out asap.

 

What If I don't like my order?

We do understand, that not 100% of people will be happy, so if you are unhappy we do have a 30 day return policy in which you may return the product. There is however a fee which involves covering the couriers cost and the restocking of the product. You check with our team if you would like to get a quote on how much it is to return as it does vary depending what area you are in.